How VoIP Phone Systems work?

Internet systems are getting faster and better all the time and that makes a VoIP phone system an attractive option for business phone systems. That said, there are still many things to consider when considering switching out your traditional phone system.

How does a VoIP phone system work? What’s involved? A quick overview of the differences, pros and cons, and information about the setups for traditional business systems and VoIP phone systems will answer many lingering questions. Here’s an overview of what to expect.

A VoIP call is an internet call or other type of communication like text, email, or chat that’s transmitted via the internet. VoIP calls can have all the options that office private branch exchange (PBX) systems with multiple phone lines have, like voicemail, call forwarding, call waiting, caller ID, conference calling, etc.

One of the major benefits of VoIP phone systems is that phone software integrates well with software for other business applications — for example CRM systems — to give you a single source of customer information.

You don’t have to sacrifice call quality when you use VoIP call technology. VoIP call quality refers to having clarity and continuity during calls. In addition to having a strong, stable internet connection, computers, routers, SIP phones, VoIP servers, and VoIP service providers all play a role in VoIP call quality.